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Road Condition I just called for an auto insurance quote from 21st century and have never encountered customer service this badArray I have excellent credit and have been told by other companies that I am a desirable client. And yet the reps were extremely rudeArray If this is how they handle customers asking for a quote I can only imagine how they treat policy holders trying to make a claim. Road Condition If you go with them good luck. I have been an Amica insurance customer for four years and until recently I would have rated them as excellent. Texas Road Condition
Their performance when I filed claims (one accident my fault 2004 one stolen CD player 2003)was excellent they paid promptly. Road Condition In addition Amica makes dividend payments most yearsArray But just lately I started a job as a courier and I notified Amica immediately.
Texas Road Condition A week later they told me that I was not covered when I was driving as a courier (so I was driving a week without insurance and I didnt know itArray) and they do not handle commercial policies so I must find another insurance company. Texas Road Condition I have been a 21st Century policy holder for over 5 years. Colorado Road Condition This year was the first time that I had to file a claim and it has been the worst experience for me.
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Colorado Road Condition The accident wasnt even my fault and yet theyre treating me like it was my faultArray Not only did I get absolutely horrible customer service from 21st Century but the price quote for my car was totally undervalued. They told me that it doesnt matter if the accident was my fault or not theyre still taking the deductible. Colorado Road Condition How is that legal Also just to let you knowArrayElizabeth Fong was my liability adjuster and she was extremely nonresponsive to my calls and rude.
Oklahoma Road Condition As soon as my claim is over Im cancelling my policy. Dont use 21st CenturyArray I have 13 years with this insurance company. Oklahoma Road Condition I got the accident last month and is first time for me to file a claim and its not my fault. Oklahoma Road Condition But all I got is bad customer service and I have to do all the investisgation include contract the other insurance company and adjuster.
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